Shipping policy

Shipping policy

Last updated: October 10, 2026

Processing time

We pack and ship orders within 1 to 2 business days (Monday through Friday, excluding US federal holidays). Orders placed on a weekend or holiday start processing the next business day. All orders ship from Florida.

Shipping in the US

Standard shipping is free on every US order. It usually arrives 3 to 4 business days after it ships.

If you need it sooner, USPS Priority Mail and Priority Mail Express are available at checkout. The price is based on your address and shown before you pay.

We ship to PO boxes through USPS.

Subscription orders

Subscription orders ship within 1 to 2 business days of each renewal date, and standard shipping is free. To change your shipping address or skip a delivery, email support@microfreeworld.com at least 48 hours before your next renewal date.

Tracking

When your order ships, we email you a tracking number. If it hasn’t arrived within 3 business days of your order, check your spam folder, then email us.

International shipping

We ship to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom.

International shipping is calculated at checkout. You can choose USPS (First-Class Package International, Priority Mail International or Priority Mail Express International) or DHL Express. Delivery time depends on the service you pick and on customs in your country. DHL Express can’t deliver to PO boxes, so use a street address if you choose DHL.

Duties and taxes. Your country may charge import duties, taxes or customs fees when the package arrives. These aren’t included in our prices or shipping charges, and the recipient pays them. If a package is refused or sent back because these fees weren’t paid, we can’t refund the shipping cost.

Import rules for supplements. Some countries restrict dietary supplements or specific ingredients. Please check your country’s rules before you order. If customs seizes or returns your package, we can’t refund or reship the order.

Addresses

Please check your shipping address at checkout. We can’t redirect a package after it ships. If a package comes back to us because the address was wrong or incomplete, we’ll reship it once you confirm the right address, and you may need to cover the cost of the second shipment.

Changes and cancellations

If your order hasn’t shipped, we can change the address or cancel it. Email support@microfreeworld.com with your order number as soon as you can. Once an order ships, we can’t change or cancel it.

Lost, stolen or damaged packages

If tracking hasn’t moved in 7 business days, or it shows delivered and you can’t find the package, email us within 14 days of the expected delivery date. Check with neighbors and your local post office first. We’ll open a claim with the carrier, and if the carrier confirms the package is lost, we’ll send a replacement at no charge.

If your order arrives damaged or you get the wrong item, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement at no charge.

Delays

Delivery times in this policy are estimates. Weather and holiday volume can slow carriers down, so allow extra time around Black Friday and in December.

Questions

Email support@microfreeworld.com. We reply within 24 hours on business days.